Refund policy

All Sales Are Final:

We do not offer refunds, returns, or exchanges if you change your mind or choose the wrong shade/length.

Exceptions for Human Error:

We only accept exchanges if a human error occurred on our part (e.g., if we sent a product, length, texture, or color that does not match your original order invoice).

How to Report an Error:

If you received the wrong item, you must contact us at magicextensionsusa@gmail.com within 3 business days of receiving your package.

Condition of the Product:

To be eligible for an exchange due to our error, the hair extensions must be completely unused, unaltered, and in their original packaging with all tags and seals intact. Used or manipulated hair will not be accepted under any circumstances.

Exchange Cost:

If the error was ours, Magic Extensions USA LLC will cover the shipping cost to send you the correct item.